BUY ON THE STORE
Q Does the Store Online have a minimum order?
A No, you can make orders of any amount.
Q How do I know my order has been confirmed?
A After completing the order you will receive a registration email address
message with confirmation of your order.
If you do not need to receive the email, check the folder
Junk Mail or Spam of Your Inbox.
If needed you can contact Customer Service by calling
0925 18 98 104.
I can not register and / or end my purchase. What to do?
A If I encountered difficulties in registering or ending a
buying on the store you are advised to update your browser
Navigate to the latest available version.
If you continue to experience problems, send an email to
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PAYMENTS
Q What payment methods can I use on the Store?
A On the Store, you can make purchases using the following
form of payment: PayPal
A It is very easy and safe to use the Credit Card on the Store, in fact
to ensure the maximum protection, the transaction will be
made through Paypal
DISCOUNT
Q I have received a Discount Code, how can I use it on the store?
A Before order confirmation, just enter the code you received in
reference field, the cart will be upgraded with the new price.
At this point, you can proceed with the confirmation of the order.
RESUME AND REFUND
Q Why can not I return food?
A You can exercise your right of withdrawal only for the products you may have
being marketed without causing health hazards to others
consumers.
To protect all potential buyers of marketed products
it is not possible to allow the return of the Store
food, since we could not guarantee the perfect
product retention from the time of its shipment to
that of returning to SAPORA SICILIA
Q What products can I ask to exercise the right of withdrawal?
A The right of withdrawal applies to all non-perishable products present
on the Store (for example, kitchen utensils, pottery, etc.).
Can not return:
products that are likely to deteriorate or expire rapidly
(food, including alcoholic and non-alcoholic beverages);
products that were opened after delivery;
custom-made or clearly customized products.
SHIPPING AND DELIVERY
Q How much does it cost to make products?
A You can make the products available to Customer Service,
within 14 days of receipt of the goods. The return of the
goods involves the refund of the only cost of the goods, at
exclusion, therefore, of both shipping and return expenses.
To contact Customer Service, send an email to
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Q How much does it cost to ship in Italy or abroad?
A The cost of shipment is automatically determined at
moment of purchase.
Q When will I receive the ordered products?
A After receiving the payment, the order is closed, confirmed and
revenue. The goods are prepared and entrusted to the courier based on the
Schedules set out clearly by SAPORA SICILIA,
and in any case as soon as possible
order. You will receive an email to the e-mail box
indicated at the buying stage Attached to the mail will be the document (invoice)
relating to the purchase made.
For shipping terms refer to the conditions
general information on their SDA sites.
Q What should I do if the package I am delivered is missing
something or is there a damaged product?
A If there were products at the time of delivery
missing or different from those ordered and / or damaged, please
contact customer service at 0925 18 98 104.
